Dysfunction 1:Absence of Trust
> Trust lies at the heart of a functioning,cohesive team
> Trust is the confidence among team members that team members' intentions are good-no reason to be protective or careful around the group
> Trust-the foundation of real teamwork
> Team members must get comfortable being vulnerable with one another
> the vulnerabilitiescies: weakness,skill deficiencies,interpersonal shortcoming,mistakes and requests for help
> some observations:
- conceal weakness and mistakes from another
- hesitate to ask for help or provide constructive feedback
- jump to conclusions about the intentions & aptitudes of others without attempting to clarity them
- fail to recognize & tap into one another's skills & experiences
- hesitate to offer help outside own areas of responsibility
- waste time and energy managing behaviours for effect
- hold grudges
- dread meeting and find reasons to avoid spending time together
Dysfunction 2: Fear of Conflict
> By building trust,a team makes conflict possible-team members do not hesitate to engage in passionate and sometimes emotional debate,knowing they will not be punished for saying something that might otherwise be interpreted as destructive or critical.
> All great relationships,the ones that last over time,require productive conflict in order to grow: married,parenthood,friendship & certainly business
> Need to distinguish productive ideological conflict from destructive fighting and interpersonal politics.
> The purpose of productive conflict is to produce the best possible solution in the shortest period of time.
> some observations:
- have boring meeting
- create environments where back-channel politics & personal attacks thrive
- ignore controversial topics that are critical to team success
- fail to tap into all the opinions & perspectives of team members
- waste time and energy with posturing & interpersonal risk management
Dysfunction 3: Lack of Commitment
> Commitmentvis a function of two things: clarity and buy-in
>Team members leave meeting confident that no one is quitely habouring doubts about whether to support the actions agreed on
> two greats causes of the lack of commitment: the desire for consensus & the need for certainity
> some observations:
- creates ambiguity among the team about direction and priorities
- watches windows of opportunity close due to excessive analysis and unnecessary delay
- breeds lack of confidence and fear of failure
- revisits discussions and decisions again and again
- encourages second-guessing among team members
Dysfunction 4: Avoidance of Accountability
> Members of great teams improve their relationship by holding one another accountable
> Respect each other and have high expectations for one another's performance
> some observations:
-creates resentment among team members who have different standards of performance
- encourages mediocrity
- misses deadlines and key deliverables
- places undue burden on the team leader as the sole source of dicipline
Dysfunction 5: Inattention To Results
> tendency of team members to seek out individual recognition and attention at the expense of results
> tendency of team members to care about something other than the collective goals of the group.
> some observations:
-stagnates/fails to grow
- rarely defeats competitors
-loses achievement-oriented employees
- encourages team members to focus on their own careers and individual goals.
-is easily distracted
OVERCOMING TEAM DYSFUNCTIONS
1. Getting to know you
2. Miner of Conflict- extracts buried disagreements within the team and sheds the light on them
3. Clear deadlines
4. Publication of goals and standards
5. Team rewards
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