STANTARD 1:PROVISION OF SERVICES
Provides quality service based on client expectations and needs
Rationale
Professionals provide,facilitate,and promote quality services based on client expectations and needs,current knowledge,and professional skill/experience.
Indicators
Each professional:
~collaborates with client to assess needs,background,and resources and to establish mutual goals
~collaborates with other professionals as appropriate
~applies knowledge and skills to determine the most appropriate action plan
~implements quality practice by following policies,procedures,legislation,licensure,practice guidelines,and the Standard of Professional Practice
~fosters excellence and exhibits professionalism in practice
~continously evaluates processes and outcomes
~advocates for the provision of services as part of public policy
Examples of Outcomes
#Clients actively participate in establishing goals and objectives
#Clients needs are met
#Clients are satisfied with service and product provided
#Evaluation reflects expected outcomes
#Public has access to services
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