LEARN WHAT YOU LISTEN (5)

Remember:

~listening during conversation mean:-
  -stop everything you're doing
  -give them your undivided attention
  -look them in the eyes as they speak
  -don't defend yourself
  -seek only clarification
  -apologize if necessary
 
~during meeting you must spending at least 80% of the time listening

~effective people/leaders are active listeners means  that don't seek out the thought,opinions & feeling of others

~effective people/leaders are always good communicators but that means much more than just being a good talker

~the biggest mistake you can make in trying to talk convincingly is to put your highest priority on expressing your ideas and feelings.What the most people really want is to be listened to,respected and understood

~when a leader fail to listen,it damages the leader-follower relationship

~when followers no longer believe that their leaders are listening to them,they start looking for someone who will

~when the leader listens,the organization gets better

~when leaders listen,they receives others insight,knowledge,wisdom and respect.That puts all of an organization's assets into play for the fulfillment of the vision and the attainment of its goals.

~listening always pays dividents

~to be a good people/leader,you must be able to not only think for yourself but also understand and learn from thinking of others

LEARN WHAT YOU LISTEN (4)

~when people talk to you,make sure that you are listening to them,don't look around the room and seem distracted.

~many people think talking is more important than listening.It is better to listen first and talk later.But many people are terrible listeners.

~when we as are leader hear without really listening,our leadership is bound to suffer

~actually,we hear half of what is being said,listen to half of what we hear,understand half of it,believe half of that,and remember only half of that

~so we all need to work much harder at actively listening

~be are more effective listener

~you cannot connect with someone if you don't try to listen and understand others

~if you want to be more effective connecting with people,make it your goal to understand others through
effective listening.

~to be effective people,you need to let others tell you what you NEED to hear,not necessarily what you WANT to hear

~don't want to listen is the first symptom of a closed mind,so forced to listen to others

~the moment people see that you are being understood,they become motivated to understood your point of view.

~there is the impact of good listening :-

# its sources of understanding
# is essential for connecting with others and motivating them
# is the best way to learn
# potential learning increase
# can keep problems from escalating
# listen for accurate information with carefully and intelligently
# establish trust
# builds trusts,the foundation of all lasting relationships
# use what you hear to make improvements that benefit those to speak up
# can improve your organization
# a lot of success can be achieve come from suggestion made by everybody
# can learn from thinking of others
# can know who you are,where others want to go,why others care,how others think,and what others have to contribute.....You can learn those things only if you listen carefully....give attention 100%

LEARN WHAT YOU LISTEN (3)

Of all human creations,language may be the most remarkable.Through language,we share experience,formulate values,exchange ideas,transmit knowledge,& sustain culture.

Language is vital to thinking itself.

Language help creates our sense of reality by giving meaning to events.

WORDS are the tools of speakers crafts.Must know how to use language accurately,clearly,vividly & appropriately.Never use a words unless you are sure of its meaning.

Words have two kinds of meaning:

1.Denotative:--meaning is precise,literal & objective (is as it dictionary definition)

2.Connotative:--meaning is more variable,figurative,& subjective (include all feeling,associations,& emotions that a word touches off different people)

Nonverbal communication include:-

----personal appearance

----bodily action

----gestures (motions of speaker's hands,arms etc during speech)

----eye contact (direct visual contact with the eyes of another person)

LEARN WHAT YOU LISTEN (2)

Four Causes of Poor Listening


1.Not concentrating

2.Listening too hard (eg pick up the detail,but miss the point)

3.Jumping to conclusion

4.Focusing on delivery and personal appearance

How to become a better listener


~ Take listening seriously

~ Resist distractions

~ Don't be diverted by appearance or delivery

~ Focus your listening
   -listen to main point
   -listen to evidence
   -listen for technique

~Suspend judgement
   -hear first then think
   -listen for ideas then make up your mind
   -not agree 100% for what ever speaker say

Four kinds of listening


1.Appreciate listening-----:listening for pleasure on enjoyment

2.Empathic listening-------listening to provide emotional support for speaker

3.Comprehensive listening----listening to understand the message of speaker

4.Critical listening---------listening to evaluate a message for purposes of accepting or rejecting it.
 

LEARN WHAT YOU LISTEN (1)

~ One of the best ways to persuade others is to listen to them
~ The greatest skill you can develop is the skill of listening to others
~ You don't learn anything while you are talking
~ The truth is that the more you say the less people remember
~ A man is known by the silence he keeps
~ Silence is a friend who will never betray you
~ When you have nothing to say,say nothing
~ Don't miss many valuable opportunities to hold your tongue and listen to what the other person is saying
~ Talk is cheap because supply exceeds demand
~ There must have been some reason God made man's ear to stay open and his mouth to be shut
~ Same thing the man has two ears and one tongue (so you listen more than saying)
~ Your ear will never get you in trouble
~ Be a good listener.Too much talk will always include error
~ One of the most powerful principles you can implement in your life is the principle of listening to others
~ And you must learn what you listen....

THE TEN GOLDEN RULES OF GOOD MEDICAL PRACTICE

1.  PRACTICE WITH KINDNESS,ETHICS AND HONESTY

2.UPGRADE PROFESSIONAL KNOWLEDGE AND CLINICAL SKILLS

3.MAINTAIN GOOD PATIENT RECORDS

4.MAINTAIN GOOD COMMUNICATION WITH PATIENTS AND RELATIVES

5.MAINTAIN DOCTOR-PATIENT CONFIDENTIALITY

6.ALLOW SECOND OPINION AND REFERRAL TO COLLEAGUES

7.MAINTAIN GOOD WORKING RELATIONSHIP WITH COLLEAGUES

8.BE CONSCIOUS OF COST OF HEALRHCARE

9.AVOID PUBLICITY,SELF-PROMOTION AND ABUSE OF POSITION

10.BE PARTNER IN PROMOTING GLOBAL HEALTH

Meeting Room Etiquette

Self control is desirable in a meeting or discussion.Among others:

~ Don't allow the impulse of speech to assert too much or say anything without reflection,but speak with conscious control and say only what is necessary and helpful.

~Avoid debate,dispute or too animated discussion.Simply say what has to be said and leave it there.Don't insist that you are right and others wrong.What is said should only contribute to the matter

~Keep the tone of speech quite and calm.

~If others are heated and choose to dispute,remain quite and undisturbed.Speak only that which can help to smooth things over.

~If there is gossip about others and harsh criticism,do not participate in it.It is unproductive and does not reflect well on your character.

~Avoid that which would hurt or  demean others