Need for Ethics
-Ethical behaviour is necessary for a society to function in an orderly manner
-The need for ethics in society is sufficiently important that many commonly held ethical values are incorporated into laws.
e.g what will happen if we couldn't depend on the people who deal with to be honest.If everybody all consistently lied,it would be almost impossible for effective communication to occur.
Why people act unethically?
2 reasons:
1.The person's ethical standards are different from those of society as a whole e.g drug dealers,bank robber etc.
2.The person chooses to act selfishly.
Ethical dilemmas is a situation a person faces in which a decision must be made about the appropriate behaviour
e.g -sell defective products,cheat price,falsify tax returns,cheat on exams etc.
Simple approach to resoving ethical dilemmas:
1)Obtain the relevant facts
2)Identify the ethical issues from the facts
3)Determine who is affected by the out come of the dilemma and how each person/group is effected.
4)Identify the alternative available to the person who must resolve the dilemma
5)Identify the likely consequence of each alternative
6)Decide the appropriate action.
Saturday, March 19, 2011
Monday, March 14, 2011
Professional Ethics (part 1)
What are ethics?
Ethics can be defined broadly as a set of moral principles or values.
eg of prescribed sets of moral principles or values at the implementation level include:
-laws and regulation
-religious doctrine
-code of business ethics for professional group such as doctor,lawyer etc
-codes of conduct within individual organisation.
The following are the 5 core ethical values (associates with ethical behaviour):
1.Trustworthiness includes honesty,integrity,reliability and loyalty.
Honesty requires a good faith intent to convey the truth.
Integrity means that the person acts according to conscience,regardless of the situation.
Reliability means making all reasonable efforts fulfill commitments.
Loyalty is a responsibility to promote and protect the interest of certain people & organisation.
2.Respect includes notions such as civility,courtesy,dignity,tolerance,and acceptance.
A respectful person treats others with consideration and accepts individual differences and beliefs without
prejudice.
3.Responsibility means being acconntable for one's actions and exercising restraint.
Responsibility also means pursuing excellence and leading by example,including preserverange
and engaging in continuous improvement.
4.Fairness and justice include issues of equality,impartiality,proportionality,openness,and due process.
Fair treatment means that similar situations and handled consistently.
5.Citizenship includes obeying laws and performing one's fair share to make society work,including such
activities as voting,serving on juries and conserving resources.
Ethics can be defined broadly as a set of moral principles or values.
eg of prescribed sets of moral principles or values at the implementation level include:
-laws and regulation
-religious doctrine
-code of business ethics for professional group such as doctor,lawyer etc
-codes of conduct within individual organisation.
The following are the 5 core ethical values (associates with ethical behaviour):
1.Trustworthiness includes honesty,integrity,reliability and loyalty.
Honesty requires a good faith intent to convey the truth.
Integrity means that the person acts according to conscience,regardless of the situation.
Reliability means making all reasonable efforts fulfill commitments.
Loyalty is a responsibility to promote and protect the interest of certain people & organisation.
2.Respect includes notions such as civility,courtesy,dignity,tolerance,and acceptance.
A respectful person treats others with consideration and accepts individual differences and beliefs without
prejudice.
3.Responsibility means being acconntable for one's actions and exercising restraint.
Responsibility also means pursuing excellence and leading by example,including preserverange
and engaging in continuous improvement.
4.Fairness and justice include issues of equality,impartiality,proportionality,openness,and due process.
Fair treatment means that similar situations and handled consistently.
5.Citizenship includes obeying laws and performing one's fair share to make society work,including such
activities as voting,serving on juries and conserving resources.
Sunday, March 13, 2011
Professional vs Unprofessional
PROFESSIONAL
1. A professional learns every aspect of the job2. A professional carefully discovers what is needed and wanted
3. A professional looks, speaks, and dresses like a professional
4. A professional keeps his or her work area clean and orderly
5. A professional is focussed and clear-headed
6. A professional does not let mistakes slide by
7. A professional jumps into difficult assignments
8. A professional complete projects as soon as possible
9. A professional remains level-headed and optimistic
10. A professional handles money and accounts very carefully
11. A professional faces up to other people's upsets and problems
12. A professional uses higher emotional tones: Enthusiasm, cheerfulness, interest, contentment
13. A professional persists until the objective is achieved
14. A professional produces more than expected
15. A professional produces a high-quality product or service
16. A professional earns high pay
17. A professional has a promising future
UNPROFESSIONAL
1. ....skips the learning process whenever possible
2. ....assumes what others need and want
3. ....is sloppy in appearance and speech
4. ....has a messy, confused or dirty work area
5. ....is confused and distracted
6. ....ignores or hides mistakes
7. ....tries to get out of difficult work
8. ....is surrounded by unfinished work piled on top of unfinished work
9. ....gets upset and assumes the worst
10. ....is sloppy with money or accounts
11. ....avoids others' problems
12. ....uses lower emotional tones: anger, hostility, resentment, fear, victim
13. ....gives up at the first opportunity
14. ....produces just enough to get by
15. ....produces a medium-to-low quality product or service
16. ....has an uncertain future
17. ....earns low pay and feels it's unfair
THE FIRST STEP TO MAKING YOURSELF A PROFESSIONAL IS TO DECIDE YOU ARE A PROFESSIONAL
Saturday, March 12, 2011
Professional Values
1.Sincerity
-if you haven't forgive yourself,how can you forgive others?
2.Honesty
-honesty is the best policy
3.Truthfulness
-if you tell the truth,you don't have to remember anything (Mark Twin)
4.Compassion
-just because of someone doesn't love you the way you want them to doesn't mean they don't love you with
they have.
5.Sympathy
-a good name is better than riches
6.Patience
-if you patient in one moment of anger,you will escape a hundred days of sorrow.
-the principle part of faith is patience (George Mac Donald).
-our patience will achieve more than our force.
7.Tolerance
-no matter how good a friend is,they're going to hurt you every once in a while and you must forgive them
for that.
8.Humility
-beautiful faces are they that wear the light of a pleasant spirit there.
FROM WHAT WE GET,WE CAN MAKE A LIVING,WHAT WE GIVE,HOWEVER,MAKE A LIFE.
-if you haven't forgive yourself,how can you forgive others?
2.Honesty
-honesty is the best policy
3.Truthfulness
-if you tell the truth,you don't have to remember anything (Mark Twin)
4.Compassion
-just because of someone doesn't love you the way you want them to doesn't mean they don't love you with
they have.
5.Sympathy
-a good name is better than riches
6.Patience
-if you patient in one moment of anger,you will escape a hundred days of sorrow.
-the principle part of faith is patience (George Mac Donald).
-our patience will achieve more than our force.
7.Tolerance
-no matter how good a friend is,they're going to hurt you every once in a while and you must forgive them
for that.
8.Humility
-beautiful faces are they that wear the light of a pleasant spirit there.
FROM WHAT WE GET,WE CAN MAKE A LIVING,WHAT WE GIVE,HOWEVER,MAKE A LIFE.
Friday, March 11, 2011
ATTITUDE
A great attitude is not the result of success;success is the result of a great attitude.-Earl Nightingale
The major difference between achieving people and average people is their attitude of and response to failure-John C.Maxwell
Your attitude is an expression of your values,beliefs and expectations.-Brian Tracy
Our attitude at the beginning of a task will affect its outcome more than anything else.-John C.Maxwell
Attitude is a choice!-Jeff Keller
MOTIVATION DETERMINES WHAT YOU DO,
ATTITUDE DETERMINES HOW WELL YOU DO IT.
The major difference between achieving people and average people is their attitude of and response to failure-John C.Maxwell
Your attitude is an expression of your values,beliefs and expectations.-Brian Tracy
Our attitude at the beginning of a task will affect its outcome more than anything else.-John C.Maxwell
Attitude is a choice!-Jeff Keller
MOTIVATION DETERMINES WHAT YOU DO,
ATTITUDE DETERMINES HOW WELL YOU DO IT.
Thursday, March 10, 2011
How to Create Quality Culture
VALUES ACTIONS
1."Customer-first" attitude 1.1 Share costomer-survey results
1.2 Recognize and reward
2.Teamwork and Cooperation 2.1 Utilize quality improvement teams
2.2 Reward team members
3.Internal customer support is vital 3.1 Utilize unit-level quality
3.2 Encourage interaction
4.Customer delight drives all other 4.1 Communicate this clearly
indicators 4.2 Make customer satisfaction a top indicator
5.Long-term improvements are better than 5.1 Train to follow fact-based problem solving
quick fixes 5.2 Reject quick fixes not supported by data
6.Fact and data are better than hunches 6.1 Provide support,and help team find data
and guesses
7.Worry about solutions.Don't concentrate 7.1 Praise those who discover problems
on finding fault 7.2 Don't kill the messenger.
8.Total involvement is key 8.1 Make easy to join the quality effort
8.2 Recognize involvement in appraisals.
9.Make this a people-intensive process 9.1 Select customer-oriented staff
9.2 Reward, promote quality heroes.
10.Promote a spirit of commitment 10.1 Make resources available
10.2 Have patience and perseverance.
THE SEEDS OF QUALITY MUST BE PLANTED IN FERTILE SOIL TO YIELD A BUMPER CROP OF QUALITY IMPROVEMENTS AND HARVEST A COMPETITIVE ADVANTAGE.
1."Customer-first" attitude 1.1 Share costomer-survey results
1.2 Recognize and reward
2.Teamwork and Cooperation 2.1 Utilize quality improvement teams
2.2 Reward team members
3.Internal customer support is vital 3.1 Utilize unit-level quality
3.2 Encourage interaction
4.Customer delight drives all other 4.1 Communicate this clearly
indicators 4.2 Make customer satisfaction a top indicator
5.Long-term improvements are better than 5.1 Train to follow fact-based problem solving
quick fixes 5.2 Reject quick fixes not supported by data
6.Fact and data are better than hunches 6.1 Provide support,and help team find data
and guesses
7.Worry about solutions.Don't concentrate 7.1 Praise those who discover problems
on finding fault 7.2 Don't kill the messenger.
8.Total involvement is key 8.1 Make easy to join the quality effort
8.2 Recognize involvement in appraisals.
9.Make this a people-intensive process 9.1 Select customer-oriented staff
9.2 Reward, promote quality heroes.
10.Promote a spirit of commitment 10.1 Make resources available
10.2 Have patience and perseverance.
THE SEEDS OF QUALITY MUST BE PLANTED IN FERTILE SOIL TO YIELD A BUMPER CROP OF QUALITY IMPROVEMENTS AND HARVEST A COMPETITIVE ADVANTAGE.
WORK RULES
1.SICKNESS:
This is not allowed under any circumstances.We will no longer accept your doctors statement as proof of illness.
If you can walk to your doctor you can certainly get to work.
2.LEAVE OF ABSENCE FOR AN OPERATION:
This practice must stop from today.We wish to discourage any thoughts that you may not need all of whatever
you have and you should not consider having any thing removed.We hired you as you are and to haveanything removed certainly makes you less than we bargained for.
3.DEATH,OTHER THAN YOUR OWN:
You must arrange to attend all funerals very late in the day after your work is done.Providing this is adhered to we will consider letting you go 1 hour earlier.Please be sure to put on this writing.
4.DEATH,YOUR OWN:
This is acceptable as an excuse,but we would like at least two weeks notice as we feel it is your duty to teach someone else your job.Treat this point as important.
5.PERSONAL HYGIENE:
Entirely too much time is being spent in the loo.In the future you will follow the practice of going in alphabetical order,for instance,those with surnames beginning with"A"will be allowed to go from 9-9.05
and so on.If you are unable to go at your appointed time you must wait until the next day when your times comes around again.
6.QUANTITY OF WORK:
No matter how much you do,you'll never do enough.If you disagree please see your shop steward/supervisor.
7.QUALITY OF WORK:
The minimum acceptable level is prefection at all times.
8.ADVICE FROM OWNER:
Eat a live frog the first thing in the morning and you will be hopping around all day and certainly nothing worse can happen to you the rest of the day.
9.THE BOSS IS ALWAYS RIGHT:
Even in his absence.
10.WHEN THE BOSS IS WRONG REFER TO RULE 9.
THE USELESS /STUBBORN/UNPRODUCTIVE WORKERS WILL NEVER FOLLOW THE ABOVE RULES.
GET IT!HAHAHA....
This is not allowed under any circumstances.We will no longer accept your doctors statement as proof of illness.
If you can walk to your doctor you can certainly get to work.
2.LEAVE OF ABSENCE FOR AN OPERATION:
This practice must stop from today.We wish to discourage any thoughts that you may not need all of whatever
you have and you should not consider having any thing removed.We hired you as you are and to haveanything removed certainly makes you less than we bargained for.
3.DEATH,OTHER THAN YOUR OWN:
You must arrange to attend all funerals very late in the day after your work is done.Providing this is adhered to we will consider letting you go 1 hour earlier.Please be sure to put on this writing.
4.DEATH,YOUR OWN:
This is acceptable as an excuse,but we would like at least two weeks notice as we feel it is your duty to teach someone else your job.Treat this point as important.
5.PERSONAL HYGIENE:
Entirely too much time is being spent in the loo.In the future you will follow the practice of going in alphabetical order,for instance,those with surnames beginning with"A"will be allowed to go from 9-9.05
and so on.If you are unable to go at your appointed time you must wait until the next day when your times comes around again.
6.QUANTITY OF WORK:
No matter how much you do,you'll never do enough.If you disagree please see your shop steward/supervisor.
7.QUALITY OF WORK:
The minimum acceptable level is prefection at all times.
8.ADVICE FROM OWNER:
Eat a live frog the first thing in the morning and you will be hopping around all day and certainly nothing worse can happen to you the rest of the day.
9.THE BOSS IS ALWAYS RIGHT:
Even in his absence.
10.WHEN THE BOSS IS WRONG REFER TO RULE 9.
THE USELESS /STUBBORN/UNPRODUCTIVE WORKERS WILL NEVER FOLLOW THE ABOVE RULES.
GET IT!HAHAHA....
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