There are two sets of responsiveness elements
1)Respect of persons elements,meaning
~being treated with dignity
~having autonomy
~having personal information kept confidential
~having the care provider communicate with you in a way you understand
2)Client orientation elements,meaning
~being attended to promptly
~having a choice of care provider
~having a choice of social support during care
~having amenities in the care environment that are of an acceptable standard
Different Elements of Responsiveness:
Dignity
-being shown respect
-maintaining privacy
Confidentiality of information
-having everything kept confidential
-consulting with providers in a manner that your discussion cannot be overheard
Choice
-being able to choose the provider if possible
-being able to go another place if you want to do so
Prompt attention
-having a care provider a reasonable and travel time from your home
-having fast care in emergencies
-having short waiting times for appointments and consultations,and getting everything quickly
-having short waiting list in everything if possible
Autonomy
-being involve in deciding on your care if you want to
-having provider ask your permission before starting everything
Quality of basic amenities
-having enough space,seating and fresh air in waiting room
-having a clean facility
-having healthy food
Social support during care
-having freedom for religious practice
-being allowed visits from relatives and friends
Communication
-having provider listen to you carefully
-having the provider explains things so you can understand
-having time to ask questions
Wednesday, March 9, 2011
Tuesday, March 8, 2011
Steps to Keep Any BOSS Happy....
1.Learn your boss's expectations of you.
Not all the bosses are and specipic in stating their expectations.All the same,they expect you to meet those
expectations.
2.Be very good at what you do.
Make certain everything you do is done to requirement,on time,and with pride of craftsmanship.
3.Be a successful leader.
Keep your people happy,productive,and out of your boss's hair.
4.Learn what's really important to your boss.
Show by your actions that those same things important to you.
5.Get feedback on your performance.
Find out how well you're doing.
6.See that most important problems are solved before they come to the boss's attention.
But don't overstep the limit of discretion you are given.
7.See that both bad news and good news come from you.
Don't make the boss be surprised by news from a third party.
8.Volunteer for difficult and unwanted assignment.
You win points whenever you step forward to get your boss off the hook.
9.Sell only worthwhile ideas.
The secret to success in selling ideas to your boss is to show how your idea will make the boss look good.
10.Don't ask for unnecessary guidance.
Many bosses would rather be informed of what you plan to do,with an opportunity for redirecting your plan,than to begiven options to choose from.
11.Don't complain about other people.
When things go wrong accept your share of the responsibility,and don't lay-blame at the feet of others.
12.Be a tough self-critic.
Your clever boss is not going to tell you all things wrong with your performance.You'll have discover some of them on your own.Be aware of yourself.Look intently feedback for both verbal and nonverbal feedback from the boss and others.Always work at cleaning up your act.
Not all the bosses are and specipic in stating their expectations.All the same,they expect you to meet those
expectations.
2.Be very good at what you do.
Make certain everything you do is done to requirement,on time,and with pride of craftsmanship.
3.Be a successful leader.
Keep your people happy,productive,and out of your boss's hair.
4.Learn what's really important to your boss.
Show by your actions that those same things important to you.
5.Get feedback on your performance.
Find out how well you're doing.
6.See that most important problems are solved before they come to the boss's attention.
But don't overstep the limit of discretion you are given.
7.See that both bad news and good news come from you.
Don't make the boss be surprised by news from a third party.
8.Volunteer for difficult and unwanted assignment.
You win points whenever you step forward to get your boss off the hook.
9.Sell only worthwhile ideas.
The secret to success in selling ideas to your boss is to show how your idea will make the boss look good.
10.Don't ask for unnecessary guidance.
Many bosses would rather be informed of what you plan to do,with an opportunity for redirecting your plan,than to begiven options to choose from.
11.Don't complain about other people.
When things go wrong accept your share of the responsibility,and don't lay-blame at the feet of others.
12.Be a tough self-critic.
Your clever boss is not going to tell you all things wrong with your performance.You'll have discover some of them on your own.Be aware of yourself.Look intently feedback for both verbal and nonverbal feedback from the boss and others.Always work at cleaning up your act.
Monday, March 7, 2011
Want to know why you're working so hard???
Here's why:
On the very first day of the world,God created the cow.He said to the cow."Ah Gu (cow),today I have created you! Your job is to go to the field with the farmer all day along.
You will provide the energy to pull things!
You will also provide milk for people to drink!
You are to work all day under the sun! In return,
you will only eat grass.For that,
you will have a life span of 50 years."
Ah Gu objected."What..I work all day in the sun and I get only to eat grass! On top of that,I have to give my milk away! I'll take 20 and you can have the remaining 30 years back!"
God agreed.
On the next day,God created the dog.He said to the dog."Ah Kow (dog),I have created you for a purpose.
You are to sit all day by the door of your master's house! Should anyone come in,you are to bark at them!
In return,you will eatyour master's leftovers.
I'll give you a life span of 20 years."
Ah Dog objected."What..I have to sit by the door all day and will need to barkat people,and what do I get......LEFTOVERS....
This isn't right, I''ll take 10 and you can have the remaining 10 years back!"
God agreed again.
On the third day,God created the monkey.He said to the monkey."Lao Kao(monkey),your job is to entertain people.You will make them laugh,act stupid and make faces!You will also do somersaults and swing on trees to amaze them.
In return,you will get to eat bananas and peanuts.
For that,I'll give you 20 years to live."
Naturally the onkey objected.
"This is ridiculous.I gotta make faces and make people laugh let not even come to the part about the trees and somersaults.Tell you what,I"ll give 10 years of my life to thank you for my existence and I"ll take 10.
What do you think?.
God agreed again.
On the forth day,God created humans.God said to the man."You are my best piece of work,for that,you will only need to sleep,eat,sleep,play,eat,sleep again and do nothing else.You will get all the best things and play with the best toys.All you need to do is enjoy all your life.For this kind of life,I"ll give you 20 years."
Just like the rest,the man objected."What,all I need to do is relax and enjoy myself and I have only 20 years to live?
Tell you what,you're 30 years back from Ah Gu,10years from Ah Kow and another 10 years from Lao Kao and probably don't know what to do with all those lifes.Why not I take them all and I'll have 70 years to live?"
God being such good natured,agreed with smile.........
AND THAT IS WHY......
We eat,sleep,play and enjoy for the first 20 years of our lives when we are growing up.
Sit outside the door and 'bark' at people for the next 10 when weare retired.
And finally,we make faces and perform monkey tricks to entertain our grandchildren for the final 10 years.
GET IT?
HA HA HAaaaaaaaaaaa.........
On the very first day of the world,God created the cow.He said to the cow."Ah Gu (cow),today I have created you! Your job is to go to the field with the farmer all day along.
You will provide the energy to pull things!
You will also provide milk for people to drink!
You are to work all day under the sun! In return,
you will only eat grass.For that,
you will have a life span of 50 years."
Ah Gu objected."What..I work all day in the sun and I get only to eat grass! On top of that,I have to give my milk away! I'll take 20 and you can have the remaining 30 years back!"
God agreed.
On the next day,God created the dog.He said to the dog."Ah Kow (dog),I have created you for a purpose.
You are to sit all day by the door of your master's house! Should anyone come in,you are to bark at them!
In return,you will eatyour master's leftovers.
I'll give you a life span of 20 years."
Ah Dog objected."What..I have to sit by the door all day and will need to barkat people,and what do I get......LEFTOVERS....
This isn't right, I''ll take 10 and you can have the remaining 10 years back!"
God agreed again.
On the third day,God created the monkey.He said to the monkey."Lao Kao(monkey),your job is to entertain people.You will make them laugh,act stupid and make faces!You will also do somersaults and swing on trees to amaze them.
In return,you will get to eat bananas and peanuts.
For that,I'll give you 20 years to live."
Naturally the onkey objected.
"This is ridiculous.I gotta make faces and make people laugh let not even come to the part about the trees and somersaults.Tell you what,I"ll give 10 years of my life to thank you for my existence and I"ll take 10.
What do you think?.
God agreed again.
On the forth day,God created humans.God said to the man."You are my best piece of work,for that,you will only need to sleep,eat,sleep,play,eat,sleep again and do nothing else.You will get all the best things and play with the best toys.All you need to do is enjoy all your life.For this kind of life,I"ll give you 20 years."
Just like the rest,the man objected."What,all I need to do is relax and enjoy myself and I have only 20 years to live?
Tell you what,you're 30 years back from Ah Gu,10years from Ah Kow and another 10 years from Lao Kao and probably don't know what to do with all those lifes.Why not I take them all and I'll have 70 years to live?"
God being such good natured,agreed with smile.........
AND THAT IS WHY......
We eat,sleep,play and enjoy for the first 20 years of our lives when we are growing up.
Sit outside the door and 'bark' at people for the next 10 when weare retired.
And finally,we make faces and perform monkey tricks to entertain our grandchildren for the final 10 years.
GET IT?
HA HA HAaaaaaaaaaaa.........
Sunday, March 6, 2011
I Learn....
I learn to hate you,when you cheat me
I learn to condemn,when I live with criticism
I learn to fight,when I live with hostility
I learn to be apprehensive,when I live with fears
I learn to feel sorry,when I live with pity
I learn to shy,when I live with ridicule
I learn to feel guilty,when I live with jealousy
I leran to be patient,when I live with tolerance
I learn to be confidence,when I live with encouragement
I learn to be appreciative,when I live with praise
I learn to love,when I live with acceptance
I learn to like myself,when I live with approval
I learn justices,when I live with fairness
I learn what truth,when I live with honesty
I learn to work smart,when I live with competition
I LEARN ABOUT REAL LIFE,WHEN I LIVE WITH YOU....
I learn to condemn,when I live with criticism
I learn to fight,when I live with hostility
I learn to be apprehensive,when I live with fears
I learn to feel sorry,when I live with pity
I learn to shy,when I live with ridicule
I learn to feel guilty,when I live with jealousy
I leran to be patient,when I live with tolerance
I learn to be confidence,when I live with encouragement
I learn to be appreciative,when I live with praise
I learn to love,when I live with acceptance
I learn to like myself,when I live with approval
I learn justices,when I live with fairness
I learn what truth,when I live with honesty
I learn to work smart,when I live with competition
I LEARN ABOUT REAL LIFE,WHEN I LIVE WITH YOU....
Saturday, March 5, 2011
Personal Responsibility
You must take personal responsibility.
You cannot change the circumstances,the seasons,or wind
but
You can change yourself.
That is something you have to change of.
You don't have change of constellations,
but
You do have change of whether you read,develop new skills
and take new classes.Jim Rohn
You are fully responsible for everything you are,
everything you have ad everything you become.Brian Tracy
Your pay check is not your employer's responsibility,it's your responsibility.
Your employer has no control over your value,but you do.Jim Rohn
Man must cease attributing his problem to his environment,and learn to
exercise his will-his personal responsibility.Albert Schweitzer
In the final analysis,the one quality that all successful people have is
the ability to take on resonsibility.Michael Korda
You cannot push anyone up the ladder unless he is willing to climb a little.Andrew Carnegie
Almost all unhappiness in life comes from the tendency to blame someone else.Brian Tracy
IF YOU WANT TO BE GOOD,BE COMPETITIVE.
IF YOU WANT TO BE BETTER,BE COOPERATIVE.
IF YOU WANT TO BE BEST,BE RESPONSIBLE!
You cannot change the circumstances,the seasons,or wind
but
You can change yourself.
That is something you have to change of.
You don't have change of constellations,
but
You do have change of whether you read,develop new skills
and take new classes.Jim Rohn
You are fully responsible for everything you are,
everything you have ad everything you become.Brian Tracy
Your pay check is not your employer's responsibility,it's your responsibility.
Your employer has no control over your value,but you do.Jim Rohn
Man must cease attributing his problem to his environment,and learn to
exercise his will-his personal responsibility.Albert Schweitzer
In the final analysis,the one quality that all successful people have is
the ability to take on resonsibility.Michael Korda
You cannot push anyone up the ladder unless he is willing to climb a little.Andrew Carnegie
Almost all unhappiness in life comes from the tendency to blame someone else.Brian Tracy
IF YOU WANT TO BE GOOD,BE COMPETITIVE.
IF YOU WANT TO BE BETTER,BE COOPERATIVE.
IF YOU WANT TO BE BEST,BE RESPONSIBLE!
Wednesday, March 2, 2011
Quality Begin With Me
I need to my own decision
based on carefully selected
principles and values.
I know what I need to be done.
I am responsible.
I know that quality has to managed not controlled.
I realise that quality means survival.
I understand that quality is not simply a product of attribute,it is a mind set.
I know that quality is a journey not the destination.
I believe that quality is job number one.
I believe that quality improvement is the job of every staff.
I believe that quality is everybody's business
So,remember that 'all for quality,quality for all'
"The race to quality improvement is really two races.
One is to get ahead,the other is to stay ahead"-Gino.
"Quality is never accident,it is always result of high intention,sincere effort,
intelligent direction,and skillfull execution,its represents the wish choice
of many alternatives"-William A.Foster
Lastly,QUALITY IS OUR TRADITION AND ALWAYS IN MIND.
that why I always striving for top quality in my life.
based on carefully selected
principles and values.
I know what I need to be done.
I am responsible.
I know that quality has to managed not controlled.
I realise that quality means survival.
I understand that quality is not simply a product of attribute,it is a mind set.
I know that quality is a journey not the destination.
I believe that quality is job number one.
I believe that quality improvement is the job of every staff.
I believe that quality is everybody's business
So,remember that 'all for quality,quality for all'
"The race to quality improvement is really two races.
One is to get ahead,the other is to stay ahead"-Gino.
"Quality is never accident,it is always result of high intention,sincere effort,
intelligent direction,and skillfull execution,its represents the wish choice
of many alternatives"-William A.Foster
Lastly,QUALITY IS OUR TRADITION AND ALWAYS IN MIND.
that why I always striving for top quality in my life.
Tuesday, March 1, 2011
PERSONAL MISSION STATEMENT
Succeed at home first.
Seek and merit divine help.
Never compromise with honesty.
Remember the people involve.
Hear both sides before judging.
Obtain counsel of others.
Be sincere yet decisive.
Develop one new proficiency a year.
Plan tomorrow's work today.
Hustle while you wait.
Mantain a positive attitude.
Keep a sense of humor.
Be orderly in person and in work.
Do not fear mistakes-fear only the absence of creative,constructive and corrective responses to
those mistakes.
Facilitate of success of subordinate.
Listen twice as much as you speak.
Concentrate all abilities and efforts on the task at hand,not worrying about the next job or promotion.
I will seek for balance career and family as best I can since both are important to me.
My home will be a place where I and my family,friend,and guests find joy,comfort,peace and happiness.
Still I will seek to create a clean and orderly environment,yet livable and comfortable.
I will exercise wisdom in what we choose to eat,read,see and do at home.
I especially want to teach my children to love,to learn and to laugh-and to work and develop their unique talents.
I value the rights,freedoms and responsibilities of our society.
I will be a concerned and informed citizen,involve in the main stream process to ensure my voice is heard.
I will be a self-starting individual who exercises initiative in accomplishing my life's goals.
I will act on situations and opportunities, rather than to be acted upon.
I will try to keep myself free from additive and destructive habits.
I will develop habits that free me from old labels and limits also expand my capabilities and choices.
My money will be my servant, not my master.
I will seek financial independence over time.
My wants will be subject to my needs and my means. Except for my long-term home and car loans.
I will seek to keep myself free from customer debt.
I will spend less than I earn and regularly save or invest part of my income.
Moreover, I will use what money and talents I have to make life more enjoyable for others through service and charitable giving.
When I want to solve any problems, I will get the facts, I will use rules as guidelines, do no harm, do not rock the boat.
In all aspect of my life, I will make sure 'zero error, free defects'.
I also will try to balance between IQ, EQ, SQ, PQ, AQ, and QQ.
Lastly, I must make sure that 'I' okay and 'U' okay.
THATS ALL MY LEGACY...
Seek and merit divine help.
Never compromise with honesty.
Remember the people involve.
Hear both sides before judging.
Obtain counsel of others.
Be sincere yet decisive.
Develop one new proficiency a year.
Plan tomorrow's work today.
Hustle while you wait.
Mantain a positive attitude.
Keep a sense of humor.
Be orderly in person and in work.
Do not fear mistakes-fear only the absence of creative,constructive and corrective responses to
those mistakes.
Facilitate of success of subordinate.
Listen twice as much as you speak.
Concentrate all abilities and efforts on the task at hand,not worrying about the next job or promotion.
I will seek for balance career and family as best I can since both are important to me.
My home will be a place where I and my family,friend,and guests find joy,comfort,peace and happiness.
Still I will seek to create a clean and orderly environment,yet livable and comfortable.
I will exercise wisdom in what we choose to eat,read,see and do at home.
I especially want to teach my children to love,to learn and to laugh-and to work and develop their unique talents.
I value the rights,freedoms and responsibilities of our society.
I will be a concerned and informed citizen,involve in the main stream process to ensure my voice is heard.
I will be a self-starting individual who exercises initiative in accomplishing my life's goals.
I will act on situations and opportunities, rather than to be acted upon.
I will try to keep myself free from additive and destructive habits.
I will develop habits that free me from old labels and limits also expand my capabilities and choices.
My money will be my servant, not my master.
I will seek financial independence over time.
My wants will be subject to my needs and my means. Except for my long-term home and car loans.
I will seek to keep myself free from customer debt.
I will spend less than I earn and regularly save or invest part of my income.
Moreover, I will use what money and talents I have to make life more enjoyable for others through service and charitable giving.
When I want to solve any problems, I will get the facts, I will use rules as guidelines, do no harm, do not rock the boat.
In all aspect of my life, I will make sure 'zero error, free defects'.
I also will try to balance between IQ, EQ, SQ, PQ, AQ, and QQ.
Lastly, I must make sure that 'I' okay and 'U' okay.
THATS ALL MY LEGACY...
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